EN 
SL 
With the www. yonispa.si is managed by FIN- mR, Mateja Ribič sp.
The company information is as follows:
Full name: FIN – mR, financial and accounting services, Mateja Ribič sp .
Short name : FIN – mR, Mateja Ribič s.p.
Adress: Ulica bratov Vošnjakov 8
transaction account: IBAN SI56 6100 0000 6947 77 8 Delavska Hranilnica d.d. Ljubljana )
Registration number: 6561969000
Tax number: 64345467
E-mail: info@yonispa.si
Telefon: +386 ( 0) 31 337 564
The company is registered in the Business Register of Slovenia as of 01.03.2014 .
General Terms and Conditions of Use and Website Use www.yonispa.si (hereinafter: Y ones with pa .si ) are compiled in accordance with the Law on the protection of subscribers and other prescribed legislation on the sale through the Internet of this and such a way of doing business. The Terms cover the operation of Yoni spa .si and the business relationship between Yonispa .si (hereinafter referred to as Yoni with pa.si ), registered users (hereinafter referred to as users) and buyers of goods or services ( hereinafter: customers).
1. General of Yonispa.si
The Yonispa.si online store is intended for the sale of self-medication products
2. Accessibility of information
The Bidder undertakes to always provide the buyer with the following information:
- company identity (company name and registered office, registry number),
- contact information that enables the user to communicate quickly and effectively (email, telephone),
- the essential characteristics of the goods or services (including after- sales services and warranties),
- product availability (any product or service offered on the site should be accessible within a reasonable time),
- the terms of delivery of the product or the execution of the service (method, place and time of delivery),
- all prices must be clearly and unambiguously specified and must show whether they already include taxes and transport costs,
- payment and delivery method ,
- a clarification of the complaint process, including any contact information or customer contact information.
3. Offer and source
Offerings on the Yonispa.si online store may vary on a daily basis due to the nature of the business. All prices are final unless explicitly stated otherwise. Company Yonispa.si not taxable, so the prices offered are final . Prices are valid at the moment of placing the order and do not have a predefined validity. Prices are valid in case of payment with the above mentioned payment methods, under the above conditions.
The contract of sale between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives the status email Order confirmed). From that moment on, all prices and others are fixed and are valid for both the provider and the buyer.
Campaigns
Discounts are not cumulative, as long as the conditions of the campaign has not Nav edeno Dr. ugače. One promotional code may be used for each purchase. Free shipping is not included in the purchase of promotional items – unless otherwise stated. No gifts will be added to the campaign. Likewise, items that have already been discounted cannot claim a promotional code to further reduce the price of the item or the final price in the basket .
Image material and graphic
photos, images or videos posted under the bid are the property Yonispa.si or its suppliers, business partners or the l e GOL j symbolic and do not provide the exact characteristics of a product or service and can show symbolically or actually service an offer, business or merchandise or sales campaign. Although the provider makes every effort to provide accurate photographs of sales aids , all photographs should be considered symbolic . Photos do not guarantee the product features.
Product Opinion
The Provider is not responsible for the content of opinions on articles written by visitors. Prior to the publication of the review, the opinion provider shall reject and reject those who are manifestly false, misleading or offensive a. The provider is not responsible for the information in the opinions and is relieved of any liability arising from the information in the opinions .
4. Purchase process and invoice
Yonispa.si acting as a company that offers blah g o s ervices over the internet . Buyer amount paid č a company together with the goods or services are received by the ra d un. The company operates in the area d by the Republic of Slovenia e. Products by s being sent to the area F is the Republic of Slovenia . The package also includes a printed account by the ICER p Anka also receives the registered elektrons to address in a procurement procedure.
Purchase statuses
Order in queue:
After placing an
order, the buyer receives an e-mail notification that the order
has been accepted into the queue. In this step, the buyer has
the opportunity to cancel the order within
one hour . The buyer is always provided with comprehensive
information on the status and content of the order on the provider’s website.
Order confirmed: W e ku pec contract č contract
does not cancel d e, it ordered t ion for
further processing when the service contract review, prev era of
life revolving nature of the ordered products and order lo confirm or
reject a reason. In order to verify the information or to ensure the
accuracy of the delivery, the tenderer may call the buyer at his contact
telephone number. Upon confirmation of the order, the tenderer informs the
buyer by e-mail about the scheduled deadline .
Goods dispatched: Provider within the agreed time the goods preparation, odpo s ment and about via email w you informed of UPCA.
Refund items Goa d er products is mo f on the 14 days of receipt of item. The item must be returned in its original packaging and in unchanged quantity and returned undamaged upon return. The item must not be washed or otherwise used. The cost shall be borne by the client.
Abuse of Purchase
Upon completion of the order, the buyer receives a notification by email. The order is then queued in this case . The buyer has the right to withdraw from the contract within the deadline for dispatch of the goods (the order must be canceled by e-mail at info @ yonis pa .si. It is mandatory to enter the order number. The e-mail address you are canceling must match the e- mail address used to confirm the purchase. If the buyer does not cancel the order, the order goes to further processing. The provider can verify the data or provision of this t TIES delivery CALL t e buyer on his contact telephone W tevi LKO. Upon confirmation of the order, the tenderer shall notify the buyer by e-mail of the estimated delivery time. The contract for the purchase of ordered items between the buyer and the bidder is irrevocably concluded at this stage. Prices are valid at the time of placing the contract and do not have any definite validity.
Security of purchase
When registering with Yonispa.si, information is collected based on the personal consent of an individual under the Personal Data Protection Act. Yonispa .si is committed to keeping this information carefully and securely for the purpose of unmotivated one order execution or the personalized composition of tenders , statistical analysis and for the purpose of improving the functioning of the online shop and services. The newsletter also includes an exclusive offer that is only available to subscribed subscribers.
5. Registration procedure
The user can place online orders on Yonispa .si as a guest or as a logged in user. The registration process is easy and quick. By logging in to your site, you create your account through which you can edit your information, delivery letters, view order statuses, follow them, and edit them.
The username consists of the email address you enter. You will then receive a confirmation email to complete your application. By registering on the website, you also have a greater overview of your purchase.
6. Communication
Provider will take mation to users contacted through the means of distance communication only if a user does not explicitly object.
Advertising emails will contain the following components:
- they will be clearly and unambiguously labeled as og messages,
- the sender will clearly see n,
- various campaigns, promotions and other marketing techniques will be marked as such. The terms of participation will also be clearly defined,
- the way of unsubscribing from receiving advertising messages will be clearly presented
- the desire of the user not to receive advertising messages will be explicitly respected by the provider.
The user will be able to subscribe to receive e-news and to unsubscribe easily . The announcements include information about current or future offers, the promotion of hajdi.si and other advertisements of ha jdi.si or its partners. Receiving notifications is considered to require personal consent and it is not possible to receive it unless the user indicates it at registration or otherwise registers for receipt.
7. Liability discharge
Provider after the developments in jboljših efforts to ensure promptness and accuracy of the data published on its pages. However, the properties of the items, deadline or price may change so quickly that the provider fails to correct the information on the web pages . In such a case, the tenderer will inform the buyer of the changes and allow him to cancel the order or replace the ordered item.
Providers are not responsible for the content of reviews of articles posted by visitors. Prior to posting the review, the opinion provider rejects these , which contain obvious falsehoods, are misleading or offensive. The provider is not responsible for the information contained in the opinions and is relieved of any liability arising from the information contained in the opinions.
Although the provider is committed to providing accurate photographs of sales art icons, all photographs must still be considered symbolic. Photos do not guarantee the product features.
8. Buyer’s right
It is considered to be a purchase on the Yonispa online wine market. you are made through a Distance Contract. The language in which the contract is concluded is Slovenian .
In the case of distance contracts, the consumer has the right (from Article 43c of the Consumer Protection Act) to inform the company within fourteen (14) days that he or she withdraws from the contract without having to give a reason for its decision. It considered to be a spo ročilo p ravočasn on if the consignment is delivered on time. The only cost borne by the consumer in connection with the cancellation of the contract is the direct cost of returning the goods. If the consumer withdraws from the contract, our child will be reimbursed for all payments made as soon as it is my father’s, and later within 14 days of receiving the notice of withdrawal from the contract.
If the buyer has not paid the amount or prepayment of the preliminary pro forma invoice at the request of the seller , as he is insured for the seriousness of the transaction, it is considered that the buyer did not accept the offer and that the contract was not concluded. FIN – mR, Mateja Ribič s.p. informs the buyer immediately.
9. Discounts and discounts
Unless Yonispa.si prepares campaigns with a special price or a discount code for clients, the campaigns are mutually exclusive, unless otherwise stated. Special offers and discount codes apply to items for which the distributor is djetje Yonispa.si except how r otherwise stated.
Celje, 15.03.2020
We make payment and delivery of the order
1. Method of payment
The payment provider offers the following payment methods:
- by transfer to an account manager Yonispa.si (after the offer / invoice) User may contract w i purchase by phone at W t. 31/33/75 64 . According to the contract w ilu him at his email address at W Sends U PN order you to UPEC can pl a t but at the W you or the bank. After payment of the order, the product and the invoice are sent to the buyer. By making a payment by invoice, the buyer agrees to the general terms and conditions.
- on summary
2. Delivery of eyeglasses
Delivery takes between 2 and 4 business days after receiving the bank transfer or payment – there is no delivery between weekends and holidays.
- The bidder will deliver the goods or services within the agreed deadline.
- Pošta Slovenije is the contractual partner for the delivery of the items .
- Our partner delivers packages in the morning to the address entered when placing the order .
- As the delivery service delivers the items in the morning, you may also choose to ship to any other name or hunt us .
- If you are at the time of delivery is at the point (PODJ harvesting office, etc.), The deliverer will leave a message on which will guide the subsequent takeover.
- If the buyer does not receive the goods within a few days of dispatch, he shall immediately inform the offeror.
- In this case, the Bidder identifies the causes and informs the buyer.
Qty anybody amounted shipping costs?
The cost of postage depends on the amount of products ordered .
- For orders from the Yoni Spa Vaginal per Steam Bath the postage is 4 , 45 €.
- For Toya-WC orders the postage is 3 , 8 5 €.
- For orders herbal blend is shipping 1,67 EUR €.
- For orders over 80 €, postage is free of charge .
Ransom but Keta could ku rirju on delivery pay by cash or credit / debit card. If you pay your goods with the card , you will be charged an additional cost of bank fees in the amount of 1.43% of the amount of the ransom, which will Mail issued a bill. In case of unsuccessful delivery attempt, the courier will send you a message about the arrival of the shipment. The message indicates the package number and delivery service telephone number , as well as their email address .
Where do we deliver the goods ordered?
We deliver ordered goods in the Republic of Slovenia.
We ship packages
every d an.
Return of goods and reclamation
1. Right of withdrawal
In the case of distance contracts, the consumer has the right (from Article 43c of the Consumer Protection Act) to inform the company within 14 days without withdrawing the contract without having to give a reason for his decision . the sp message is deemed to be on time if the shipment is delivered on time. The only cost to the consumer in connection with the cancellation of the contract is the direct cost of returning the goods. If the consumer withdraws from the contract, he or she will return all payments made to our company within 14 days of receiving the notice of withdrawal.
When does the deadline for withdrawal begin?
If the company has
fully fulfilled the obligation referred to in Article 43c of the Consumer
Protection Act, the time limit for withdrawal of the contract for the
supply of goods shall start to run from the date on which the
consumer received the goods.
Obligations of the seller upon withdrawal
If, in the event of
withdrawal, no replacement of the goods has been carried out at the request of
the buyer, the seller shall refund the entire purchase within 14
days after receipt of the notice of withdrawal . The seller
shall return the payments received to the consumer using the same payment
method as the consumer used, unless the consumer has explicitly requested the
use of another payment method a and the consumer therefore does
not bear any costs.
2. Return of goods ku pnine
The buyer must return the item to the seller undamaged and in unchanged quantity, unless the item is destroyed, defective, lost or its quantity reduced without the buyer’s fault. The buyer is responsible for the reduction of the value of the goods if the decrease is the result of an adjustment that is not strictly necessary to determine the nature, characteristics and operation of the goods.
Send the returned goods to our address: FIN-mR, M ateja Ribič sp, Ul. B wars Vosnjakov 8, 3000 Celje
The consumer must return to the seller within 14 days after the notice of termination of the contract has been delivered to the seller within 14 days. Please be advised that the b lago for the full refund must be undamaged. The consumer cannot and must not use the goods received unhindered until the withdrawal of the contract.
It’s not for test shopping: distance shopping does not confer more consumer rights than it has on ordinary store purchases . The consumer must therefore only carry out a review and test of the goods received to the extent necessary to ascertain the actual situation and as is customary in shops (eg to move clothes). Any “testing” and other uses, which deviates from the above, it can be regarded as use of the goods, which means that the consumer is responsible for the decrease in value of the goods if Man jšanje consequently ica conduct is not necessary to establish the nature, characteristics and functioning goods.
A copy of the invoice and all other supporting documents must be attached . The buyer himself bears the burden of losing, damaging, or destroying the product that he wants to return or replacing , unless it was through no fault of his own. The only cost that is borne by the buyer in connection with the cancellation of the contract is the cost incurred in returning the object of purchase.
The process of changing the goods
Yonispa.si in the case of changing the goods at the request of the consumer requires in the goods account to the address FIN-mR, M ateja Ribič sp, Ul. B wars Vosnjakov 8, 3000 Celje . The company will immediately refund you the product. The customer can later place a new order for the goods he wants to have. only when the product arrives at the mentioned hunting Yoni spa.si sends a new product (from a new order created) to the consumer at the given address.
3. Enforcement of the guarantee
The consumer can claim the defect at any time within the warranty period. The consumer can claim the warranty for the products for which he is subject to a mandatory warranty (the list of these products is determined by the Regulations on goods for which a guarantee of faultless operation is issued ) and for those for which a voluntary guarantee has been given. Within the warranty period, the consumer may request the guarantor to remedy the defect free of charge. If the defect cannot be corrected or the company does not correct it within 45 days, the consumer may request a replacement for a new free product. After this period, the repair of the goods shall be made only against payment. Only if the repair is not possible or the company fails to complete it within a total of 45 days, can the consumer request a replacement for a new, faultless product.
What is the procedure for claiming a guarantee?
The buyer must, within
the warranty period and under the warranty terms, request a
guarantee from the guarantee provider in writing ,
submitting both the product and the warranty and service slip and a copy
of the invoice. There is no cost to the buyer
by repairing or replacing the product. If the seller
determines that the defect on the product was due to a faulty
behavior of the buyer, which proves that the warranty claim is ineligible ,
the product will be sent back to the customer by written notice e.
4. Making a real mistake
R eklamacijo of clerical an error while consumer may invoke for each product purchased (which means that the consumer due to defects in the product, which was not given a guarantee to assert the rights of real hood s, the same is la HKO also decide the case if he does not wish to claim the product for which the guarantee was given).
Due to a real defect, the consumer can advertise the defect on the product to the seller within two months from the detection of the real defect (for defects e, which appear after two years after the acquisition, the seller is no longer responsible), and according to his own the choice requires the rectification of the error or the refund of the amount paid in proportion to the error or replacement of the goods or the refund of the amount paid. Portrait of a pin must be in a con tract Til error nat ančneje describe the situation pro donor able to review the product . If the defect is not disputed, the company must comply with the consumer’s request as soon as possible and within eight days at the latest. If there is a dispute about a mistake, the company must give a written response to the consumer within a reasonable time .
5. Consumer rules
The consumer may claim defects in the purchased goods from the warranty or from the material defect in accordance with the provisions of the Consumer Protection Act (hereinafter ZVPot).
6. Return the heap nine
The seller shall return the payments received to the consumer within 14 days with the same payment method as the consumer used, unless the consumer has explicitly requested the use of another payment method and the consumer does not bear any costs therefor.
7. When out of stock
The consumer happens to place an order online, the seller confirms it, and later reports that he has no goods in stock; the goods have already been paid for. The company must fulfill its obligations within 14 days of the conclusion of the contract, unless the parties agree otherwise. If the goods are unavailable and the seller is therefore unable to fulfill his obligation, he must immediately inform the consumer and refund all payments made. The money must be returned as soon as possible and no later than 14 days after receipt of the cancellation report.
Source: Consumer Protection Act (ZVPot, Official Gazette of the RS , No. 98/04 -; UPB, 117/04 Decree US, 46/06 Decree US, 1 14/06 – ZUE, 126/07, 86 / 09, 78/11, 38/14, 19/15)
Celje, 15 . 03 .20 20
Resolve complaints and disputes
Dear Sir / Madam, Best wishes to buy in Yonispa .si online store . The company will endeavor to resolve any ambiguity, comment or complaint as soon as possible , while respecting the law (Consumer Protection Act ) and making every effort to reach an agreement .
Comments and complaints are received by the administrative department and are dealt with by the legal department.
There are several ways users can be contacted :
- in writing to FIN-mR, Mateja Ribič sp, Ulica bratov Vošnjakov 8, 3000 Celje
- (write ADVERTISEMENT under the heading)
- written on the electronic n AME Info@yonispa.com
- call on 31/33/75/64
The processing procedure is confidential. Unless the agreement is possible, the Celje court of jurisdiction will have jurisdiction over disputes .
Company Yon ispa.si within five working days of receipt that it has received p ritožbo, the message to the customer, how long it will deal with, and constantly informed about the procedure. The Bidder is aware that an essential feature of a consumer dispute, at least as far as litigation is concerned , is its disproportionate effect on the economic value of the claim and the costs involved in resolving the dispute itself. This is also a major obstacle to preventing a child from bringing a dispute to court. Therefore, the bidder shall use his best endeavors to resolve any dispute in an amicable manner.
In accordance with statutory norms, we do not recognize any out-of-court consumer dispute resolution provider as competent for resolving a consumer dispute that a consumer could initiate in accordance with the Out-of-Court Dispute Resolution Act . Yonispa.si, which, as a provider of goods and services, facilitates online commerce in Slovenia, publishes an electronic link to the Consumer Dispute Resolution Online Platform (SRPS) on its website .
The aforementioned regulation derives from the Law on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No 1095/2010 . 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and amending Regulation (EC) No 524/2013 2016/2004 and Directive 2009/22 / EC.
Complaints regarding the quality or derivation of the offer itself are resolved between the customers and Yonispa.si.